Transforming complex systems into usable, trusted platforms.

From data graveyard to public accountability service

U.S. Open Government CMS migration and redesign

The Challenge

Legacy content was disorganized and hard to navigate. The site lacked clear transparency dashboards and had accessibility and usability gaps, which lowered trust and engagement. An outside firm had quoted $125K annually to redesign and maintain it on its legacy server.

Before & After

Legacy Platform

• •Disorganized navigation
• •Poor accessibility compliance

Modern Experience

• •Streamlined interface with clear engagement pathways
• •Accessible, at-a-glance dashboards

Impact Metrics

HR Links CMS Migration & Modernization

Retired a legacy system and rebuilt 125 job aids into an accessible, searchable, trackable knowledge hub.

The Challenge

125 outdated PDFs and spreadsheets were scattered across a legacy platform scheduled for decommission, making them hard to search, hard to update, and not Section 508 compliant. No analytics existed to understand what people needed most.

Before & After

Legacy System

• •125 PDFs scattered across systems
• •Not 508 compliant

Centralized Hub

• •Searchable, accessible knowledge base
• •Indexed and trackable with analytics

Impact Metrics

Untangling a complex reimbursement journey

U.S. Department of State enterprise travel reimbursement service blueprint

The Challenge

Travelers and auditors moved through a fragmented, multi-system reimbursement process with unclear handoffs and no shared view of where breakdowns occurred.

What I Delivered

• A transition-ready service blueprint mapping customer-facing interactions
• Internal workflows, handoffs, and system dependencies documented end to end
• Future-state opportunities grounded in 50+ stakeholder interviews and co-creation sessions