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CASE STUDY 01 | U.S. General services administration

From data graveyard to public accountability service

U.S. Open Government CMS migration and redesign

The Challenge

Legacy content was disorganized and hard to navigate. The site lacked clear transparency dashboards and had accessibility/usability gaps, which lowered trust and engagement.

Before & After

Legacy Platform

  • Disorganized navigation
  • Poor accessibility compliance

Modern Experience

  • Streamlined interface with clear engagement pathways
  • Accessible, at-a-glance dashboards

Impact Metrics

+16%
engagement increase
33%
bounce rate reduction
85%
dashboard engagement

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